1. Introduction
FizioTracker (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal and sensitive health information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our physiotherapy clinic management platform.
2. Information We Collect
a) Account Information: Name, email, phone number, and role (admin, therapist, or healthcare professional).
b) Patient Health Data: Medical history, clinical assessments, treatment notes, diagnosis-related inputs, reports, and scheduling information.
c) Usage Data: IP address, device information, browser type, logs, and platform usage activity.
3. Legal Basis and Consent
We collect and process personal and health data based on explicit user consent and for the purpose of providing physiotherapy clinic management services.
Users are responsible for obtaining valid patient consent before entering any patient data into the system.
4. How We Use Your Information
- To provide physiotherapy clinic management services
- To support clinical workflows and decision-support features
- To communicate service-related updates and notifications
- To maintain security, auditing, and system performance
- To comply with applicable legal obligations
5. Data Storage and Security
- Data is stored securely using cloud infrastructure with encryption at rest and in transit
- Role-based access control is implemented to restrict unauthorized access
- Audit logs are maintained for sensitive operations
- We implement reasonable security practices as required under applicable Indian laws
6. Data Sharing
- We do not sell or rent personal or health data
- Data may be shared only with service providers required to operate the platform (e.g., cloud storage, communication services)
- All third-party services are required to follow appropriate data protection standards
7. Data Retention
We retain data only for as long as necessary to provide services or as required under applicable laws and clinical record-keeping requirements.
8. Your Rights
- Right to access your personal data
- Right to correct inaccurate data
- Right to request deletion of your data, subject to legal and clinical retention requirements
- Right to withdraw consent at any time
9. AI-Generated Insights
FizioTracker may provide AI-generated clinical insights for decision-support purposes only. These outputs:
- Do not constitute medical advice or diagnosis
- Must be validated by licensed healthcare professionals
- Do not replace professional clinical judgment
10. Children's Privacy
FizioTracker is not intended for use by individuals under 13 years of age, and we do not knowingly collect data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of FizioTracker indicates acceptance of the updated policy.
12. Contact Information
For any privacy-related concerns, contact: support@fiziotracker.com